PRIVACY POLICY

Fodilicious are committed to protecting and respecting your privacy

This Privacy Policy “Policy“applies to the Fodilicious website our website address is https://fodilicious.com (the “website”). We at Fodilicious Limited (“Fodilicious”, “we”, “us”, “our“) are committed to protecting and respecting privacy. This Policy explains when and why we collect personal information about visitors (“you“) to our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. This policy covers the collection, processing and other use of personal data under the General Data Protection Regulations (“GDPR”).

We may make changes to this privacy policy at any time. Any changes we may make will be updated on this page, so please check back regularly. Your continued use of our website will constitute your agreement to and any changes.

About Us

Fodilicious Limited is a company registered in Scotland and our Head Office address is 8 Fairways Business Park, Deer Park Road, Livingston, West Lothian, EH54 8AF. Our company registration number is SC573037.

For the purposes of this Policy the data controller is Fodilicious Ltd. If you have any questions about this privacy policy or our privacy practices of your personal data contact our Data Processor: Elizabeth Leisk by email to hello@fodilicious.com

What personal data we collect

  • Identity & Contact Data – information you may provide to us – title, name, address, telephone, email.
  • Transactional Data – information you provide to us when you make a purchase, details of payments received from you and products and services purchased.
  • Finance Data – information you provide when you make a purchase in our online shop – includes payment card details.
  • Technical & Usage Data – When you visit our website we may use cookies to collect and store your personal data about your computer, including your Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website. This information may be combined with other usage information about how you use our website.
  • Marketing Data –  includes your preferences to receive marketing and communications from us 

When we collect your personal data

  • when you visit the Fodilicious website
  • when you register on the Fodilicious website
  • subscribe to our newsletter/email communications (we will send you an email confirmation to your inbox to confirm subscription)
  • complete an online enquiry form or any forms on our website
  • contact us by email or telephone
  • purchase products in the Fodilicious online shop
  • sign up to subscriptions to receive regular/repeat orders/products
  • write a review or comment on our website
  • follow us on our social networks

Why we collect your personal data

  • to provide you with the best possible experience when you visit our website
  • to improve your browsing experience by personalising the website (read our cookie policy for further details);
  • to enable your use of the website and its services;
  • for verifying your identity for security purposes;
  • to provide you with the services that you request;
  • to enable us to assist you with enquiries;
  • for marketing our services and products to keep you updated of our news and offers;
  • to process transactions and to send products purchased via the website
  • billing and delivery information
  • send statements and invoices to you, and collect payments from you;
  • send you email notifications and information  which you have specifically requested;
  • provide third parties with statistical information about our users – but this information will not be personally identifiable information.
  • deal with enquiries and complaints made by or about you relating to the website, products and services

Who has access to your personal data

  • we will not sell your information or share it with third parties for marketing purposes.
  • we are committed to protecting your personal details and information when you register with us. Unless otherwise stated by yourself, you give us permission to share your details with carefully chosen third parties, and companies who are involved in the process of your purchase, such as our courier service provider. Please contact us if you do not wish to disclose any personal details in this case we can change your preferences.
  • when you make a purchase on our website the transaction is processed by a third party payment processor. The data processor specialises in the secure online capture and processing of all payment method transactions and is fully PCI-DSS compliance. In addition to SSL encryption, the data processor provides an extra JavaScript method to secure card data. All electronic transactions you make on the Fodilicious website shop pages are encrypted using SSL (Secure Sockets Layer) technology. No card details are held or stored by Fodilicious.
  • when you enter your details into a sign up form on the Fodilicious website or tick a box to receive email communications from your data is stored on our website and with our data processor who provides us with email marketing services. Fodilicious has ensured this data processor is fully committed to storing your data in compliance with the current UK and EU regulations.

Security of your personal data

  • We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information in compliance with current DPA & GDPR regulations.
  • We will store all the personal information you provide on secure (password- and firewall- protected) servers. We will establish that all data processors are compliant with UK & EU Regulations. All electronic transactions you make to or receive from us will be encrypted using SSL technology. Our website has a security certificate so your data is protected. Having an SSL certificate shows our visitors we have a trustworthy online presence and enables us to securely take online payments and store confidential data using our website.
  • Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
  • You are responsible for keeping your password and user details confidential. We will not ask you for your password.

Your rights

GDPR gives you the right to access information held about you by us. Please write to us or contact us by email if you wish to request confirmation of what personal information we hold relating to you. You can write to us at the address in the ‘about us’ clause, above, or by email to hello@fodilicious.com  There is no charge for requesting that we provide you with details of the personal data that we hold. We will provide this information within one month of you requesting the data.

You may instruct us to provide you with any personal information we hold about you. Provision of such information is free of Charge for initial requests and is subject to verification of identity.

You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to unsubscribe of the use of your personal data for marketing purposes.)

You have the right to change the permissions that you have given us in relation to how we may use your data. You also have the right to exercise ‘your right to be forgotten’ and that we cease using your data or that we delete all personal data records that we hold relating to you. You can exercise these rights at any time by writing to us at the address detailed in the ‘about us’ clause above, or by email to hello@fodilicious.com

This privacy policy has been compiled so as to comply with current  GDPR legislation (24th May 2018), so far as we are aware. If you have any questions regarding this privacy policy, please contact us.

Last update June 2020